Hi All, after John's post I thought I would fill everyone in on my new job too.
I started this job on June 20, 2005 and I really do enjoy it. My official title is Office Manager/Scheduler and my role includes placing ad's in the newspaper for RN's, LPN's, CNA's and PCA's. I take the applications and obtain references from former/current employers (this I dislike) then call the applicant in for an interview and schedule orientation. Orientation is held in the High Point office, except for the RN's and LPN's, those I orient in the Winston-Salem office. Another aspect of my job is to schedule the nurses/aides in the computer. I don't actually schedule the RN's as they are doing IV infusion and other high tech treatments. We have a Nusre Supervisor (Vickie) who schedules these. I do assist her in scheduling when she is out sick or in class. I will then verify the time cards that the nurses/aides turn in so that they can get paid for the visits they made during the week. Most of the rest of the stuff I do is normal office stuff...and whatever else comes my way that needs to be dealt with.
Here is the catch to my job...Arcadia Services Inc (a company that has under their blanket of services a Home Care or Personal Care Services division, a pharmacy and several other medical related businesses) bought Trinity Health Care, a home IV infusion, Durable Medical Equipment (DME) and Respiratory Therapy company in February 2005. Arcadia's vision is that we could combine all the qualities of the infusion, personal care services, respiratory and DME services within one company - Arcadia Health Care - thus making for better customer service by providing the client with all the services needed from one agency. So my job and Vickie's (my RN Supervisor's) job is currently in the "we are making/learning our rolls as things come up and we have to figure them out" phase. While I enjoy my job tremendously, it can be very frustrating because these situations that come up we have no idea how to handle them. I feel like I am coming in from behind because my background is not in the medical field and I have not worked in an office for so long that I am having to learn from scratch. I guess in some ways that is ok, I am having to learn how to do critical thinking. I have to stop and look at the situation and figure out what questions will need to be answered, have I gathered enough information, is the information I have gathered the correct direction I need to take or should I have considered another direction? What a challenge!!!!!!
For those of you who pray, please pray that I will seek the direction God would have me go with this job. That He will give me the wisdom and the guidance to know how to handle these new situations that come up in a professional and prudent manner. But most of all that I would always look to Him for direction.